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Privacy Policy

​Effective Date: December 2025
Last Updated: December 2025

1. Introduction

Troy Atelier (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or create an account.
By accessing or using our website, you agree to the collection and use of information as described in this Privacy Policy.

If you do not agree with the terms of this Policy, please discontinue use of our website.

2. Information We Collect

We collect both personal and non-personal information to provide and improve our services.

2.1 Personal Information You Provide

When you use our website, create an account, make a purchase, or contact us, we may collect:

  • Name

  • Email address

  • Billing address

  • Shipping address

  • Phone number (if provided)

  • Payment information (processed securely by third-party payment providers; we do not store full credit card numbers)

  • Account login credentials

2.2 Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Device type and browser type

  • Pages viewed and time spent on site

  • Referring website

  • Cookies and usage analytics

This helps us improve website performance, security, and user experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill orders

  • To provide order confirmations, shipping updates, and customer service

  • To improve website functionality and user experience

  • To manage user accounts and member features

  • To send promotional emails or updates (you may unsubscribe at any time)

  • To detect and prevent fraud or unauthorized activity

  • To comply with legal obligations

4. How We Share Your Information

We do not sell your personal information.
We may share information only with:

4.1 Service Providers

Trusted partners who help us operate our business, including:

  • Payment processors (such as Wix Payments, Stripe, or PayPal)

  • Shipping carriers

  • Email and communication platforms

  • Analytics providers

These partners are authorized to use your information only as necessary to perform services on our behalf.

4.2 Legal Requirements

We may disclose information if required by law, regulation, legal process, or to protect our rights.

5. Cookies and Tracking Technologies

Our website uses cookies to:

  • Remember your preferences

  • Enable shopping cart functionality

  • Improve website speed

  • Analyze website traffic

You may disable cookies in your browser, but some features may not function properly.

6. Data Retention

We retain your information only as long as necessary for:

  • Order fulfillment

  • Legal and accounting obligations

  • Security and fraud prevention

  • Maintaining your user account (if created)

You may request deletion of your account at any time.

7. Protecting Your Information

We implement reasonable technical and organizational safeguards to protect your data.
These include encryption, secure payment processing, limited access controls, and continuous monitoring.

However, no transmission of data over the internet can be guaranteed to be 100% secure.
You use the website at your own risk.

8. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections to your information

  • Request deletion of your data

  • Opt out of marketing emails

  • Disable cookies

To exercise these rights, contact us at:

support@troyatelier.com

9. Accounts and Membership

If you create an account on our website:

  • You are responsible for maintaining confidentiality of your login details

  • You agree not to share your login information with others

  • You may delete your account at any time through your profile or by contacting us

10. Children’s Privacy

Our website is not intended for individuals under the age of 13.
We do not knowingly collect information from children.
If we learn that data from a minor has been collected, we will delete it promptly.

11. International Users

If you access our website from outside the United States, please note that your information may be processed in the United States, where data protection laws may differ from those in your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a revised “Last Updated” date.
Continued use of the website after changes indicates acceptance of the updated Policy.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact:

Troy Atelier
Email: support@troyatelier.com
Website: www.troyatelier.com

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